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Minor Outlying Islands, U. Miscellaneous Pacific Islands, U. Virgin Islands, United States. Captain Cooks casino publish the house edge RTP information for all of their slots games.
Captain Cooks casino do offer a comp point program. You earn comp points in a central balance any time you wager at any of the Casino Rewards venues and can redeem said comp points at any venue.
Any redemptions are treated as bonus with a 30xbonus wagering requirement before you can withdraw. This system is comparable for slots play to the standard Playtech comp point system except that comp points are redeemed as bonuses rather than cash and is less valuable for other game types.
Review last updated — June One of many Microgaming casinos that have been bought over by the Casino Rewards group, Captain Cooks sails with a near armada of sister venues.
Cashable - Can be withdrawn once the wagering requirement is complete. Email Testing Record December - 19 hours 7 minutes December - 54 minutes June - 1 hour 22 minutes November - 4 hours 50 minutes June - No Response June - 34 minutes April - 1st email - 11 minutes.
CaptianCooks hold the following gambling licenses: They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service.
As such the value of this license for players depends largely on the professionalism of the ADR service utilised.
Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints.
Points are earned at the following rates: Complaints Captain Cooks — Winnings getting taken away Resolved. Captain Cooks — 4 month to get my winnings Found for the Casino.
This was my favorite casino. Please figure out how to get back in the United States. Went to your site today, still not available. I won 46 on cash splash..
Quick to respond and has sent me several emails with updates.. I hope the first agent has recovered from seeing my winnings..
Just won cdn dollars last night and withdrew it all as I spent to get it. Online customer service was really quick to respond.
This e-check method, how well does it work in regards to depositing into your account. Won 66, dollars on mega moolah and was paid in full about 2 weeks later but my withdrawl method was echeck and they have a transfer limit a day that is why it took two weeks!!!
Customer service is fast and very helpful!! Been playing on the site for about 3 years off and on! Good place to play!!! Safe secure fun and got my winnings fast would definitely recommend this site!
To answer most common questions:. They awarded me points and even more when I signed up to their loyalty programme. They have refused to honour this match bonus and also refused to allow me to cash in the points, the reason being as follows and i quote: This will then in time restore your ability to redeem your casino rewards bonus points Unfortunately we are unable to provide you with the specific criteria by which the suspension will be lifted.
I enjoy playing Captain Cooks Casino. It did take a bit to get my first pay out but it was paid in full. Customer service was very nice and helped me with any problems I had.
I will be playing more often. I have been with Captain cooks for over ten years and I always found them to be honest with good customer service and and there was never any difficulty with withdrawal.
I would not play with any other Casino. So does this site actually pay out? I won three hundred and pressed deposit instead of withdrawl.
It took a week to fix that mistake. So I now withdrew the money. Two days ago Thursday night. But withdrawal no problem.
Maybe waiting periods arnt clear for me. As I was unaware how difficult it is to withdrawal winnings. Im not blaming them though. Because there could be unforseen reasons why.
Just not for me. U well get ur money through echeck but it just takes longer banks no longer support ant casino to send money o ur bank accounts.
I was until this week a regular customer.. Sorry then, your comment just reads like you blame them for stalling and for "getting" you to play again.
Though you do have a valid point. Casinos should indeed process the payments in time and stop stalling. Back then it was up to me to sit it out.
No Carla…that is not quite what I was saying…. Yes of course the casino hopes that players give in and reverse their redrawals which is the players problem…not the casinos…what I was saying is…when withdrawals are to be processed after 48 hrs 2 business days—casino rules then process them in 48 hrs…not 96 hrs.
That in my opinion is not right…. Captain cook has always treated me well. I have won there and the winnings are paid fast without delay.
This is probably one of the greatest sites to play. I am always amazed how fast their customer service is — usually in minutes.
They always take real good care of me and I seem to be able to cash in all the time playing muti-hand and slots. Absolutely one the most honest places!
Captain Cooks Casino is a good place to gamble. They have fast payouts,seem to be honest,reailable,dependable and have fast customer service.
Before posting any opinion on Captain Cooks Casino, please read this so your comment can be published!
Reply Won money went to withdrawal it. Manon on January 11, Tracy Mero on April 28, Cindy on May 8, Reply Hi Tracy, what slot did you play and what bet size did you play with to win k?
Tracy on May 10, Reply Hit k, staff was great no issues with getting paid once u go thru the process. Margo on February 4, Dan on January 5, Belinda on December 29, Reply I have won small money and had money sent to my bank.
Philip Yates on December 9, Reply i deposited thousands no questions asked once i won they wanted to know me and demanded my I. Joe on October 19, Reply I waited 4 days for my withdrawl to move from the pending, only to have it moved back into my account!
Rory on August 24, Reply So I never played online gambling at all. Tina on July 21, B on July 25, Reply it happened to me too, and still happening.
Reply I have been playing at Captain Cooks casino for a few months now. Malini on July 11, Crislyn Dolz on July 2, Jayne on May 12, Michaela on April 5, Darlene on March 12, Reply This was my favorite casino.
Tanya jordan on March 9, Reply I won 46 on cash splash.. Jess Williams on February 18, Reply Just won cdn dollars last night and withdrew it all as I spent to get it.
Nuke 3 on December 2, Roula on May 8, Reply Did you give your ID to them by mail? Melissa Tremblay on December 1, Reply Won 66, dollars on mega moolah and was paid in full about 2 weeks later but my withdrawl method was echeck and they have a transfer limit a day that is why it took two weeks!!!
Stephen Cormier on December 14,
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On the opposite end of the spectrum, you can watch the hours whiz by at the penny slots, if you wish. Captain Cooks Online Casino uses bit encryption security for your privacy and protection.
They have received the seal of approval of the Interactive Gaming Council IGC and they follow the strict gaming regulations issued by their licensors, the Kahnawake Gaming Commission.
They are regularly reviewed by an independent auditor and the results published publicly. Through CashCheck, you can review your entire Captain Cooks Casino transaction history, whether in dollars, Canadian dollars, pounds, or euros.
Additional Casino Info Deposit Methods: Flash Casino Kingdom Casino Kingdom. If you have any Captain Cooks Casino experience and want to let people know about it, you may use the comment section below to give us your personal Captain Cooks Casino experience and Captain Cooks Casino review.
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It is interesting to note that this bonus works for as low as a 5dollar first deposit. Now, because this casino is a member of the Casino Reward group, every player gets rewarded with points for every game played with money.
These points can be converted to cash at the rate of points to 1dollar. Captain Cooks Casino has a live chat support available and also a support mail at support captaincookscasino.
They also have a couple of toll free call lines for different countries as listed below. As you probably have already figured out, this casino is an amazing casino.
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